Terms and conditions

Last updated on the 10th April, 2025.

Please read these Terms and Policies carefully before you start to use our Website or our Apps and before purchasing or booking any services through our Website or our Apps. By using our Website or our Apps, you confirm that you accept these Terms and Policies and that you agree to comply with them regardless of whether you choose to register with us. If you do not agree to these Terms and Policies, you must not use our Website or our Apps in any way.

Welcome to our Online Services: https://www.carolinelayzellyoga.com (“Website”).

“You” and “your” means you as the user of our Online Services.

We have set out the terms under which we are providing you with access to our online services. These include the terms and conditions that govern:

  • your rights to use and link to our online services (“Online Services Terms of Use”);
  • our booking terms and conditions and cancellation policy

Online Services Terms of Use

Account creation
You warrant that:

  • The Personal Data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
  • You will notify us immediately of any changes to the Personal Data by updating these details on your online account.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Pricing
Information displayed on the website related to pricing and service availability is subject to change without notice.

Online bookings

Pre-booked classes must be paid for in advance.

Payment 
We accept Visa and Mastercard.

Cancellation Policy

classes

You can cancel an online class until the official starting time. Your class will be credited back to your account. There will be no refund after payment.

workshops

There will be no refund after payment. All clients are asked to agree to our terms and conditions upon booking a course or workshop

  • If a workshop is cancelled you will be offered either a cash refund or the option of being transferred to an alternative event. Once you have committed to a course or workshop, we recommend that you attend the scheduled number of sessions to get the most out of the programme.
  • We are unable to give refunds in the case of cancelled transport (trains, aeroplanes etc). Please ensure you take out relevant insurance to protect yourself against this.
  • Refunds are not possible to be made retrospectively. If we have not heard from you by 24 hours following the end of a course or workshop we will not be able to process any refunds.
  • We reserve the right to cancel a course or workshop for any reason. Whilst we would only do this in exceptional circumstances that mean we are unable to offer the course or workshop as advertised, or if there are insufficient numbers booked onto the course or workshop to make it viable for the teacher taking the course or workshop . Should this happen, we will notify you as soon as we have knowledge of the cancellation and will refund you the full amount you have paid us in respect of the course or workshop . We will not be responsible for any additional expenses which you may have incurred in respect of the course or workshop , including travel, accommodation or exchange rate losses.

IN PERSON TEACHER TRAINING COURSES

  • All training course fees must be paid in full and one month before the event start date.
  • Our courses are non- refundable and non- exchangeable. Your deposit is both non-refundable and non-transferable.
  • If you decide on a monthly payment plan you will be entered into a contract to pay ALL course fees regardless of whether you finish your course or not.
  • Training cancellations must be made in writing more than 60 days before the first day of the training. A full refund will be given before 60 days, minus your deposit, a £100 admin fee (+ bank/PayPal charges).
  • Within 60 days of the program’s commencement date, tuition fees are non-refundable. If, however, the cancellation is made prior to the course start, the tuition can be transferred to a future training (limited to one transfer only within 12 months from the date of the course). 
  • If a cancellation is made once the course has already begun, there is no option to transfer to a future training and refunds will not be provided under any circumstances.  “Course start” is classified by either start date of training, online portal access to training materials has been given, or PDF manual has been sent out.
  • If the PDF manual has already been sent and/or access has been given to online materials, then no refund will be given under any circumstances.
  • It is compulsory to attend all of the teaching modules on the course. Any modules you may miss will need to be re-arranged and completed with the relevant teachers. The teachers time is charged to you at £100 an hour.

In the unlikely event that an Act of God (e.g. pandemic or natural disaster) affects the commencement of training and the training is cancelled before it starts, we will issue a full refund to all students (- bank/PayPal charges). Where possible any cancellations to an in person course will then be provided as an online module, and in this case, no refunds will be offered. We will not be responsible for any additional expenses which you may have incurred in respect of travel, accommodation or exchange rate losses. Please make sure that you have relevant insurance.

  • No refunds will be given if a student is removed from the program for bad conduct. Bad conduct is violation of the Code of Conduct, harassment, bullying, or any other behavior that is inappropriate or disruptive to the welfare of the program or to fellow students or teachers. 

By booking a place on a course or being accepted onto a training program, you enter into a contractual relationship with the individual teacher offering the course. These terms and conditions, together with any course-specific terms published on our website and/or in any communication, form an integral part of that contract. By completing a booking, you confirm that you understand and accept these terms.

Release – Filming for Marketing Purposes

  • When registering for a workshop, teacher training or retreat, you agree to be included in photographs/videos taken that may be used for educational purposes in future training presentations and for promotional purposes on our website, advertisements and associated social media websites, including that of host studios.
  • When registering for an online workshop or training, you give consent for the Zoom recordings of the full training – that may include photographs and videos of your face and body, as well as audio of your voice – to be shared with all other registered training participants for the outlined duration of the recording access, as well as to future registrants who purchase the training for on-demand access, after the live training has been completed.
  • When registering for any class, workshop or training you agree for your email address to be added to our newsletter database. Please note that you may unsubscribe at any time.
Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

You grant to us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use (including but not limited to publishing, exploiting and modifying) any material you email, post or submit to us. For the avoidance of doubt, we will be free to use any ideas, concepts, know-how, content, text or images contained in your communications with us for any purpose whatsoever, to the fullest extent permitted by law.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights

We reserve the right to:

  • modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Please note incense sticks are often burnt in the communal areas in our centres and, sometimes, in classes.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Pre-booked classes must be paid for in advance.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

We reserve the right to update and/or alter these terms and conditions at any time. It is the client’s responsibility to check for updates. The latest terms and conditions can always be found on the website www.carolinelayzellyoga.com and will override any previous versions.